Maintenance Request Guidelines

New Maintenance Request Procedure

Fred A. Smith Company is pleased to offer a way for you to access your account information online at your convenience. You will now be able to pay rent and submit maintenance requests directly to your account with Fred A. Smith.

We have removed the maintenance submission form from the website and transitioned exclusively to the Tenant Portal for online requests. A tenant portal account must be setup to submit maintenance requests online. Complete the Tenant Portal User Account Request form on this page or contact our office to request information to setup a tenant portal account.

Each rental unit will only have one login, so if there are multiple leaseholders, we recommend setting up a generic email address so any leaseholder will be able to access the account and retrieve lost passwords. If any one roommate pays their portion late, the late charge will still be applied to the total rent.

Standard Requests

All standard maintenance requests should be made by completing the form to the right. This is the fastest and most efficient way to place and track maintenance requests. If you do not have access to email, requests can also be made by calling (202) 337-5080. Emailing or calling individual staff members with maintenance requests may result in a delayed response.

Once requests are received, we prioritize based on call volume and urgency. We place orders with professionally licensed contractors, and if needed, they will call and schedule directly with you.

Most standard maintenance requests are handled within 48 hours. Please allow 24 hours to receive a response from either FAS or our contractors before placing a follow-up email or call. We strive to expedite each and every request and multiple inquiries negatively impact our efficiency.

Typical Standard Maintenance Requests include:

  • Slow drains
  • Leaking faucets
  • Running Toilets
  • Pest control

Emergency Requests

Emergency requests should be made for any situation that is life/safety threatening to you or causing severe damage to the building. During normal business hours of Monday – Friday 8:30 am to 4:30 pm, please call (202) 337-5080, option 5. After hours, please call (202) 337-5080.

Typical Emergency Maintenance Requests include:

  • No heat
  • Sewage back-up
  • Burst pipes
  • Major flooding
  • Fires (call 911 first)
  • Down power lines (call Pepco first)
  • Smell gas (call Washington Gas first)
  • No water (Check for area outages with WASA first)

DIY Maintenance

Please know that some basic maintenance is your responsibility!

  • Changing light bulbs
  • Changing fuses
  • Changing batteries in smoke detectors
  • Replacing air filters
  • Cleaning bathroom grime & mildew build up from shower moisture
  • Installing drain traps to avoid drain clogs
  • Avoid allowing grease down drains
  • Try resetting garbage disposal prior to placing maintenance request (reset button on bottom of disposal in the in the cabinet.
  • Lock-outs- You will be charged for after-hour lock outs. If you do not have a resident manager, it is your responsibility to contact a locksmith and pay associated fees. If you have a resident manager please contact them directly regarding the fee.